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Our colleagues in retail work as part of our UK division, which brings together all of our UK customers, whether that's betting online or in our shops, meaning we all benefit from working together to provide a customer experience that’s both safe and great fun.
The careers we offer in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail for William Hill is really about getting to know our customers and the communities in which we live and work.
To succeed in retail, you’ll need strong interpersonal and empathy skills as you’ll be interacting with our valued customers on a daily basis, helping them to have fun and feel safe while visiting our shops. Being able to engage with customers from all walks of life is essential.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.
Customer Experience Manager
William Hill is very focused on helping people to build their career. There are opportunities to take hold of and they definitely recognise talent. That's why I've been here for years!