Most people gamble for fun and enjoyment, but occasionally people can lose control and gambling can become a problem. Following these tips can help you to stay safe when gambling:

    1. Don't use gambling to make money

Think of gambling as an entertainment expense – like paying for the cinema or ten pin bowling.

    2. Set a money limit in advance

Decide how much you can afford to spend before you play.When it's gone – it’s gone! If you win, you've been lucky, but don't exceed your spending limit in hopes that your luck will change.

    3. Never chase your losses

If you have spent your set budget, and then try to win some of it back before you leave, then you haven't actually set yourself a limit. Chasing your losses will usually just lead to bigger losses.

    4. Set yourself a time limit

It's easy to lose track of time when you're gambling. Set a time limit or alarm to remind you it’s time to stop!

    5. Don't gamble when you're feeling depressed or upset

Decision making can be more difficult when you're stressed or emotionally upset. Make sure you only gamble when you're feeling happy and clear headed. Do not use gambling to escape from negative feelings or situations.

    6. Take regular breaks

Gambling continuously can cause you to lose track of time and perspective. Break it up with a cup of tea or some fresh air at regular intervals.

    7. Don't drink when gambling

Alcohol clouds judgment and can lead to a lack of awareness and control.

    8. Balance gambling with other activities

When gambling becomes your only form of entertainment or hobby, it's unlikely that you're still just gambling for the fun of it. Take a step back and ask yourself, is my gambling becoming an addition. For more advice on how to stay safe please visit GambleAware.


Tools to help you stay in control

There are several tools you can and should use to help you stay safe and in control.

Our online tools include:

  • Timeouts – this lets you ‘freeze’ your accounts for between one day and 6 weeks
  • Deposit limits – this allows you to cap your spending before you bet.
  • Session time reminders – to help you keep track of time you can set an automated reminder to appear whilst you are playing.
  • Product blocks – this allows you to restrict access to certain products.
  • Self-exclusion – you can take a prolonged break from gambling with us for between 6 months and 5 years.
  • Opting out of marketing, offers and bonuses – you can instruct us not to send you any marketing materials or bonus offers

Our in-shop tools include:

  • Self-exclusion – call our helpline on 08001693352 or speak to one our colleagues in the shop

Layers of protection

If you want to stop gambling altogether, you should use as many of the following layers of protection as you can:

    1. Use the national self-exclusion schemes, that will prevent you from being able to gamble at any regulated UK operator:

Online: Gamstop

Retail: MOSES

    2. Strengthen the protections offered by the self-exclusion schemes by downloading blocking software to your device. This will stop you being able to access gambling websites. Such software is offered by Gamban and Bet Blocker.

    3. Instruct your bank to block any card payments to gambling operators. Most UK banks now offer this service.

    4. Reduce your exposure to Gambling advertisements, through services such as Adblock. You can find out more about such services from GambleAware.


If you are unsure about your gambling, you may want to use this self-assessment tool to help you understand more about your gambling habits and their potential impacts: Self-assessment tool - GamCare

Speak to someone

If you want to talk to someone about your gambling you can speak to one of our Customer Service agents: get in touch , or call the National Gambling Helpline, operated by GamCare on 0808 8020 133.