In a world that’s changing fast, investing time in your development is critical to your ongoing success.

Continually improving your knowledge and skills not only helps you but it also helps our business continue to thrive. To help you go one better in your role we offer a whole range of opportunities and options that go hand in hand with your career ambition.


Group and Digital Development

Your induction

We've got a comprehensive induction waiting for you when you start taking you through all the ins and outs of life at William Hill Gibraltar.


From essential e-learning including Gambling Regulatory Training & Security Awareness to courses that help you be your best self, our digital learning platform, Accelerate, houses everything you might need to help you develop and grow in your career.


Each month, leaders from around the business run different webinars that colleagues can get involved in and learn from. 


Retail academy - a path for everyone

Welcome to your refreshed Retail Academy. We’re still offering the same support and training opportunities, but this time they’re more tailored to where we are now as a Retail function. And more focused on your career path. Designed to develop the skills and knowledge you need to progress your career, or be remarkable in your current role.

So, where can you go with the Retail Academy?

You start your path as a CEA on the William Hill Way, a 13-week long induction programme where you learn everything you ever wanted to know about the core principles that underpin the outstanding service we deliver in our betting shops. It’s for new joiners and you’ll be fully-supported by colleagues, shadowing them while you learn the skills you need. Before you finish your training, we’ll check you’re ready to give our customers the best experience.

It’s on to Stepping Up if you’re looking to become a CEM. In line with this new role, we’ve updated the programme too. During your training, you’ll have four days of offsite training with your Regional Training Officer (RTO) with structured in-shop learning too. Taking about 8 – 12 weeks to complete; it’ll begin once you’re in your new role as CEM and then you’ll be supported the whole way through.

A new role. A new programme. Managing for Success – and there’s a couple of ways you can join in. Firstly and already under way for existing BPMs is a structured year-long programme with web-based training and workshops in technical and behavioural skills. We’ll support your learning with Coaching sets – where BPMs will work together in groups, network and develop skills and knowledge. The second way is a brand new Managing for Success programme for aspirational CEMs who want to take the next step up.

Another new programme for 2017….it’s time to start Taking the Lead. It’s aimed at Area Managers and other Retail colleagues at that level to grow in their role. Using blended learning methods such as webinars, videos and workshops, you’ll learn more about all elements of leadership and business management. There’s also facilitated Coaching sets and access to a dedicated website with online materials.

We continue our support right through to Senior Retail management, like Regional Managers, with the ‘Leading the Way’ programme. With bespoke training opportunities, we’ll make sure you’re fully-prepared for your new role in a way that gives you support where you need it.

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